Service Agreement
This Pet Care Services Agreement (“Agreement”) is entered into between Creature Comforts Animal Services (“Provider”) and ___________________________ (“Client”).
For good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties agree as follows:
TERM
The term of this Agreement shall commence on the date of full signature and continue until the Services are complete and full payment, including expenses, has been rendered.
CLIENT CONTACT INFORMATION
Name: ____________________________________ Phone: _________________________
Address: __________________________________________________________________
Email: ____________________________________________________________________
Pet 1 Name: __________________________ Type: ____________________ Age: _____
Pet 2 Name: __________________________ Type: ____________________ Age: _____
Pet 3 Name: __________________________ Type: ____________________ Age: _____
SERVICES PERFORMED
It is understood and agreed that the obligations and covenants contained in this Agreement shall apply to all services provided by the Provider to the Client in the future. The Provider will notify the Client of price changes for services prior to new assignments.
Provider agrees to provide pet care and other related services on an as-needed basis upon Client’s request. Such services may include, but are not limited to, pet sitting, dog walking, grooming, taxi/shuttle service, home care and plant care. In consideration for such services, Client agrees to pay Provider the current rates in effect at the time that Provider provides the requested services to Client.
Provider’s services will be provided in accordance with the Client’s written instructions and requests subject to the terms, conditions and limitations set forth herein which shall govern in the event of a conflict.
For dogs and cats, the Client must ensure that each pet’s collar includes the Client’s current contact phone number and postcode.
The Client is solely responsible for pet-proofing Client’s Residence, both inside and out, including securing doors, fences, gates, latches and openings which could potentially result in escape.
PAYMENT
First-time Clients or Clients with a history of late payment must pay in advance before services. Otherwise, payments are due upon the Provider’s completion of the requested services or as mutually agreed by the Provider and Client.
An insufficient funds fee of £35.00 will be assessed for any returned payment.
A finance charge of ten per cent (10%) per month will be added to unpaid balances after fifteen (15) days.
A £15 last-minute booking fee will be applied to each visit scheduled with less than 24 hours of notice.
HOLIDAY RATES
Holiday Rates will be £5.00 extra for each visit/trip (£15.00 extra for overnight) for the following Holidays: Easter Day, Christmas Eve and Christmas Day and New Year’s Eve and New Year’s Day.
SUPPLIES
The Client will be responsible for furnishing all necessary items for the requested pet care, including, but not limited to, adequate food and water supply, medications, crate/bedding, travel equipment, well-fitting collars and leashes, pet waste bags, cat litter, cat litter scoop, and appropriate equipment for safe handling. If necessary, the Client hereby authorises the Provider to restock such supplies. In the event of a restock errand, the Client will reimburse the Provider for the actual cost of the supplies as reflected in the receipts for purchase, plus a £15.00 service charge.
PET SAFETY
The Client shall be solely responsible for disclosing to the Provider, the existence of all pets in the home and any pet allergies, illnesses, health conditions, habits or behaviours (e.g. aggressiveness, biting, escaping, favourite hiding places) that could impact the Provider’s provision of services or safety.
The Client authorises the Provider to use all means reasonably necessary at the Provider’s discretion to keep the Client’s pet(s) safe and healthy while providing services under this Agreement. This includes, but is not limited to, isolating an ill, injured or aggressive pet in a separate room or crate and/or seeking medical attention for an ill or injured pet.
The Client acknowledges that the Provider must meet all pets with the Client present prior to the first reservation. All pets being cared for by the Provider must belong to the Client. If other pets will be present for the Provider's reservation, those pets’ owners must sign new client paperwork and meet with the Provider in advance of reservation.
In the event the Provider, under his/her discretion, deems veterinary treatment is necessary, the Provider will first attempt to contact the Client. If the Client cannot be reached, the Provider will attempt to contact the designated Emergency Contact(s). If neither party can be reached, the Client authorises the Provider to seek treatment from a veterinarian pursuant to the emergency form executed herewith and incorporated herein by express reference. It is to be noted that the amount on the veterinary authorisation form is the maximum allowable expense for life-saving measures. In the event that life-saving measures exceed this amount, the Client understands that pet is at risk for further injury, illness, or even death. In the event that the pet is suffering, the pet, at the discretion of the veterinarian, may be humanely euthanized.
For dogs and cats, the Client represents and warrants that pets subject to this Agreement will remain current with vaccinations during the duration of this Agreement. For dogs, the Client represents and warrants that pets subject to this Agreement receive regular flea and worm prevention and will remain current on the same during the duration of this Agreement. The Provider reserves the right to request veterinary records from the Client to ensure compliance with this Section of the Agreement at any time while this Agreement is in force.
The Client acknowledges that the Provider is not able to evacuate pets in the event of a natural disaster (e.g., a hurricane).
VETERINARY CARE
If the Client's pet(s) becomes ill or is injured, the Provider is to transport the pet(s) to:
Primary Veterinary Office
Name: ____________________________________________________________________
Address: __________________________________________________________________
Phone: _______________________________
Alternate Veterinary Office
Name: ____________________________________________________________________
Address: __________________________________________________________________
Phone: _______________________________
The Client gives permission to the Provider to approve treatment up to
£_______________________.
The Client will assume full responsibility upon return for payment and/or reimbursement for veterinary services rendered up to the above-stated amount. The Client acknowledges that the Client will be responsible for payment of the extra time and transportation as needed to provide such services.
If neither of the veterinary offices named above is available, the Client authorises the Provider to take/transport the pet(s) to a veterinary office of his/her choice. The Client understands that the Provider is not responsible for the results of the veterinary treatment or the loss of any pet(s).
All known medical and behavioural history of the Client's pet(s) has been disclosed to the Provider. The Client specifically represents that the pet(s) has/have not been exposed to rabies or distemper within thirty days immediately prior to care. The Client further warrants that the pet(s) is/are current on all vaccinations.
ACCESS TO HOME
If it is necessary for the Provider to enter the Client’s Residence to provide services under this Agreement, the Client shall provide an adequate means of accessing and securing the Residence, including, but not limited to, a key or keys; an alarm code and clear instructions for arming and disarming any security devices in operation; and, if applicable, a guest pass or access code for entry into a gated community.
In the event the Provider is unable to enter the Residence, the Client hereby authorises the Provider to employ a locksmith to provide access. Should the services of a locksmith be required due to the Client’s failure to provide a proper means of access or the malfunction of a lock or other door opening mechanism, the Client shall reimburse the Provider for all costs incurred in connection therewith.
When appropriate, the Client agrees to notify neighbours that the Provider is providing services at the Residence in order to prevent unnecessary contact with neighbourhood security and/or police.
For security and the safety of the Provider, the Client shall notify the Provider in advance if other people will be accessing the Client’s residence during the dates of the Provider's reservation.
The Client will give the Provider two working residence keys. One key is used as a backup and used for emergency purposes, lockout, or if a second person is helping out on the job. The other key is for the Provider. If the Client provides only one key, the Client will be charged £5.00 for each key made. All keys are locked up when not in use.
If the Client no longer wants the Provider to retain keys, a fee of £15.00 will be collected to return the Client’s keys to the Client via Certified Signature Confirmation mail.
ALARM
Location of Alarm Keypad: __________________________________________________
Alarm Deactivation Code: ___________________________________________________
Alarm Activation Code: _____________________________________________________
Alarm Company Name: _____________________________________________________
IN-HOME CAMERA POLICY
The Client understands and agrees that the Provider has a reasonable expectation of privacy in certain areas on the Client’s property. As such, no device(s) will record anything done or said in any bathroom(s) or shower(s) on the Client’s property. In addition, when the Provider is inside of a structure on the Client’s property, there will be no audio recording therein and no recording of any kind in any area where the Client has agreed to allow the Provider to sleep.
INDEMNIFICATION AND LIMITATION OF LIABILITY
The Client acknowledges and agrees that the Client is solely responsible for any and all injuries or damages caused by the Client’s pet(s), including, but not limited to, physical injuries to the Provider personnel and third parties and damage to property owned by the Client, Provider, Provider’s personnel and third parties.
To the fullest extent permitted by law, the Client agrees to indemnify, defend, and hold harmless the Provider, Provider’s employees, and Provider’s agents from and against any and all claims, damages, losses, or penalties, including, but not limited to, medical expenses, attorney’s fees and costs, arising from or related to injuries or damages to persons or property caused by the Client’s pet(s), including, but not limited to, injuries to the Provider’s personnel or third parties and damage to property owned by the Client, Provider, and Provider’s personnel.
To the fullest extent permitted by law, the Client hereby covenants not to sue and releases the Provider, Provider’s employees, and Provider’s agents (collectively “Releasees”) from any and all causes of action, claims or demands of any nature whatsoever (except to the extent arising from a Releasee’s gross negligence or willful misconduct) which the Client may now have or have in the future against Releasees on account of personal injury, property damage/loss, death or accident of any kind, including claims relating to injury, loss, or death of the Client’s pet(s) and damage to, theft, or loss of the Client’s property.
The Client fully understands and agrees that the Client will be solely responsible for any injuries sustained in connection with the Provider’s provision of services under this Agreement, including loss or injury to the Client’s pet(s), property damage or loss/theft of the Client’s property, and that the Client is relieving Releasees of liability for such loss, injury or damage (other than as a result of a Releasee’s gross negligence or willful misconduct).
Without limiting the generality of the foregoing section, if the Client’s security system generates a false alarm in connection with the Provider’s provision of services under this Agreement and a fee or penalty is assessed, the Client acknowledges that such fee or penalty shall be the Client’s sole responsibility and hereby releases and waives any claims against the Provider.
TERMINATION
The Provider reserves the right to terminate the provision of services under this Agreement in its sole discretion in the event the Provider determines that instructions given for care are causing harm or neglect to the Client’s pets. The Provider has the pets’ best interest at heart and refuses to take part in care that is neglectful or harmful to the pet. In such an event, the Provider will first attempt to contact the Client to make alternative pet care arrangements. If the Client cannot be reached, the Provider will attempt to contact the designated Emergency Contact for such a purpose. If neither party can be reached, or if the Provider and the Client or the Client’s Emergency Contact are unable to mutually agree upon alternative pet care arrangements, the Client hereby authorises the Provider to place the pet in a kennel of its choosing, in which case all boarding or hospitalisation and related charges, including transportation, incurred will be borne in full by Client.
The Provider reserves the right to terminate the provision of services under this Agreement in its sole discretion in the event the Provider determines that the Client’s pet poses an unreasonable danger to the health of itself, other pets, the Provider, or other people. In such an event, the Provider will first attempt to contact the Client to make alternative pet care arrangements. If the Client cannot be reached, the Provider will attempt to contact the designated Emergency Contact for such a purpose. If neither party can be reached, or if the Provider and the Client or the Client’s Emergency Contact are unable to mutually agree upon alternative pet care arrangements, the Client hereby authorises the Provider to place the pet in a kennel of its choosing, in which case all boarding and related charges incurred will be borne in full by Client.
CANCELLATION
A 50% cancellation fee will be assessed for cancellations that occur less than 24 hours prior to the scheduled service.
A 50% cancellation fee will be assessed for cancellations that occur with less than one week’s notice of a major holiday.
ASSIGNMENT
This Agreement may not be assigned by either party without the prior written permission of the other side.
FORCE MAJEURE
The Provider will not be liable to the Client for any loss resulting from a natural disaster, an emergency or accident of any kind, an act of the public enemy, war, general arrest or restraint of government and people, civil disturbance or similar occurrence, terrorist attack, general disruption of the Internet, or general inability of national carriers to make scheduled deliveries.
GOVERNING LAW
This Agreement shall be governed by the laws of the United Kingdom without giving effect to the principles of conflicts of law. The parties consent to jurisdiction and venue in the courts located in the United Kingdom.
ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties with regard to the subject matter hereof and supersedes all prior agreement and understandings, both written and oral.
If any provision of this Agreement is declared void or unenforceable, such provision shall be severed from this Agreement, which shall otherwise remain in full force and effect.
PROVIDER
Signed: _________________________________________________________________________
Printed: __________________________________________________________________
Date: _________________________________________________
CLIENT
Signed: _________________________________________________________________________
Printed: __________________________________________________________________
Date: _________________________________________________